Loudon County E-911 has implemented this life saving technology by utilizing Motorola Solutions’ CallWorks system. This system allows call takers seamlessly manage their text to 9-1-1 interactions with the public. CallWorks enables call handlers to see text sessions and prioritize their response to messages. A conversation window allows 911 professionals to type messages or select predefines common questions and phrases to speed response.

“By implementing CallWorks, Loudon County is reaping the benefits of text-to-9-1-1, enabling the public to contact 9-1-1 via text, creating additional opportunities for hearing and speech-impaired individuals to contact 9-1-1 and providing individuals who may not be able to talk but are able to send a text with a lifeline during the crisis,” said Lynne Houserman, vice president, Emergency Call Handling, Software Enterprise, Motorola Solutions. “Simply put: Loudon County is placing its center further down the path to Next Generation 9-1-1 – not only by choosing a standards-based solution, but also ensuring emergency call handlers are equipped for the future of public safety communications.”

Jennifer White says “Loudon County E-911 is thrilled to offer this service to the citizens and visitors of Loudon County. Our highly trained team members are ready to respond to any Text to 9-1-1 needs of our community”.

There are some facts that need to be considered when utilizing this new service.

If there is an emergency and you are unable to make a call, remember these steps:

• Don’t text and drive
• In the first text message send the location and type of the emergency
• Text in simple works-use short text in English without abbreviations or slang
• Be prepared to answer questions and follow instructions from the 9-1-1 call taker

Don’t Abuse 9-1-1: Text to 9-1-1 is ONLY for emergencies

• It is a crime to text or call 9-1-1 with a false report. Prank - texters can be located.

The Text to 9-1-1 service may have challenges