TDOT HELP Patrol (Highway Response Unit) coverage area is expanding.  Although we currently respond to areas outside of Knox County during major roadway incidents, our routine daily coverage area here in Region 1 has only included the interstates in the urban metropolitan area of Knoxville since our program started in 1999. 

Beginning on Tuesday, February 14, 2017, we will expand our “West Zone” coverage area to include parts of Loudon County.  Our routine daily patrol will now include I-40 to Exit 364, as well as I-75 to Exit 81.

Our primary function is to patrol the interstate system and respond to any incidents that block travel lanes, to assist other emergency responders, and promote safe, quick clearance of incidents to reduce the chance of secondary crashes. 

While on patrol, in efforts to keep travel lanes free and clear, we also assist disable motorists on the interstate.  Our trucks are equipped with a variety of tools, emergency medical equipment, traffic cones, traffic control signs, absorbent material, emergency and work lights, and other equipment to assist with incident management. The trucks also carry gasoline, diesel fuel, and water.  All of our HELP Operators are trained First Responders.  During roadway incidents our trucks also assist with providing traffic control at the scene to assist with keeping other emergency responders safe.

Our normal HELP Patrol operating hours are:

Monday : 6 AM – 8:30 PM

Tuesday – Thursday:  5 AM- 11 PM

Friday: 5 AM – 10 PM

Saturday: 8:30 AM – 8:30 PM

Sunday: 9:30 AM – 8:30 PM

The HELP trucks are dispatched from our TDOT Transportation Management Center (TMC) in Knoxville.  The HELP Dispatch # is (865) 594-2715

The TMC is in operation 24/7 and may be reached anytime at (865) 594-3981.

Below is a link to our website for more information on our HELP program: