As residents across East Tennessee visit local
retailers and shop online for niche Christmas
presents this holiday season, law enforcement
and financial officials say customers can take
some common sense steps to stay safe from cases
of theft and fraud.
John Evans, manager at American Trust Bank of
East Tennessee, said that while Amazon.com and
most major department store websites offer
secure payment portals for Christmas shopping,
other sites that do not have one of the two
standard web address suffixes should be avoided.
“One of the best things that you can do is
always pay through a trusted site,” Evans
said. “You don’t ever need to give any of
your information that’s not a site that’s
not a dotcom or not a dotnet. You can look
at the Internet address, and it if doesn’t
have dotcom or dotnet on the end, if it has
some off-structure, then you don’t need to
fool with it.”
Another option for paying for items online
would be to use a trusted third-party site
like PayPal, he said.
“What most people are doing these days is
paying for online stuff through PayPal or a
like entity because it’s much more secure,”
Evans said.
Looking for ‘edge’
Steve Hurst, regional president at United
Community Bank, said customers can also
identify trusted retailers by looking for an
icon in the browser that indicates the
presence of a Secure Sockets Layer
certificate.
“When you do online purchases this time of
year make sure that you’re using a secure
website, and most of those in the right hand
corner will have a picture of a lock that
tells you that’s a secure website.”
In addition to being aware of website
security while shopping, customers should
also be on the lookout for other potential
information breaches.
“A lot of times it would be phishing, where
customers get unsolicited email or phone
calls asking for personal information, and
that’s something you should never give out
either, one of those,” Hurst said. “... If
they get your Social Security number, that
opens a lot of doors to get information on
you.”
He also said passwords for online services
like banking and credit card account
management should be changed about once a
month to prevent hackers from being able to
access sensitive information. Bank customers
should regularly track their purchases to
check for potential fraudulent activity.
“Actually because of online banking you can
look every day and see what your
transactions are, but again … you should
always balance any financial statements you
get,” Hurst said. “Verify receipts against
what shows up on your statements.”
Criminals who are looking to take advantage
of shoppers during the holiday season and at
other times throughout the year are aware
that some people only glance at their bank
statements and are not always consistent
about balancing their checking accounts, he
said.
“I think crooks know that, so they’re
looking for any way that they can get an
edge,” Hurst said.
‘Crimes of opportunity’
While criminals are able to access sensitive
information through email scams and insecure
websites, customers should also be aware of
more traditional forms of theft and fraud
during the holiday season, according to law
enforcement officials.
Lenoir City Police Chief Don White said
officers typically see an increase in
shoplifting and petty theft from the start
of the shopping season through early
January. He said Walmart and the two largest
grocers in Lenoir City, Ingles and Food
City, are the most frequent targets of theft
during the holidays.
In residential areas, he said thefts
typically don’t occur in any one particular
neighborhood more than others, noting that
one year, the Chestnut Ridge and Allenbrook
areas were “hit hard” by a string of thefts,
and at another time, a wave of car
burglaries occurred in the Harrison Road
community.
“We normally track it back to an individual
that lived within a one-mile radius from
where that theft occurred,” White said.
For those who live in remote neighborhoods
in the city, White suggested residents make
alternative arrangements for receiving
Christmas presents from online retailers.
“Try to either ship to a neighbor or a
family member that will be home, especially
for very expensive items, and if they know
that they’re not going to be back at the
residence until late in the evening … have
it prearranged for somebody to go pick those
items up” at the local UPS or FedEx office.
He said the likelihood of a theft occurring
increases the longer a package sits outside
on the porch or patio. “If they don’t have
cameras on their property, it’s a very, very
difficult crime to solve on our end,” White
said.
Jimmy Davis, Loudon County Sheriff’s
assistant chief deputy, said law enforcement
officials also see a lot of “crimes of
opportunity” cases this time of year, as
residents mistakenly leave their cars
unlocked at Christmas parties and other
holiday gatherings or leave their garage
doors open when they are not at home. “They
need to take their valuables out of their
car and lock their car at big gatherings
like that,” Davis said, noting that
residents should also not tip off criminals
that a home might be vacant. “Keep it to
where people don’t see obvious signs that
nobody’s home,” he said.
White said Lenoir City Police Department
will increase patrols through Jan. 3 in
residential areas and in the business
corridor along Highway 321.
Davis said the Sheriff’s Office will also
ramp up its presence in the community
through the holiday season, as officers
continue to be on the lookout for potential
offenses and public safety concerns.
“We try to hit our main roads and some of
our back roads for DUI (driving under the
influence) issues and traffic safety,” Davis
said, adding that residents can do a lot to
prevent crimes in their neighborhoods just
by being aware of any suspicious activity.
“We up our patrol patterns to get those
guys, hopefully,” Davis said.